642-165 UCCX
Unified Communications Contact Center Express Implementation
Exam Number: 642-165
Associated Certifications: Cisco IP Contact Center Express Specialist
Duration: 75 minutes (55-65 questions)
Available Languages: English
Click Here to Register: Pearson VUE
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Exam Number/Code: 642-165
Exam Name: Rational Quality Manager v2.0
VUE Code: 642-165
vender: cisco
Exam Language(s): English
New Questons and Answers : 172 Q&As with Expert Explanations
Latest Updated: 2010-12-21
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Exam Description Exam Topics Recommended Training
Exam Description
The 642-165 UCCX Unified Communications Contact Center Express Implementation exam is associated with the Unified Communications Contact Center Express Specialist certification. This exam tests a candidate’s knowledge of the design, implementation, and operation of UCCX deployments. Candidates can prepare for this exam by taguide the UCCXD v 3.0 Unified Contact Center Express & Unified IP/IVR Deployment course, which is based on UCCX release 7.0
Exam Topics
The following topics are general guidelines for the content likely to be included on the Remote Access exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.
Design a Unified Contact Center Express System deployment
Perform customer capacity planning
Determine customer required features
Evaluate and recommend different configuration options
Identify available configuration and ordering tools
Implement a Unified Contact Center Express System
Describe the process for installing Unified Contact Center Express 7.x software and hardware
Describe the process to configure Unified Contact Center Express 7.x software and provision the users to meet customer requirements
Describe the process of using the Unified Contact Center Express 7.x Application Editor
Describe the process of provisioning Unified Contact Center Express 7.x applications
Operate a Unified Contact Center Express System
Identify basic Unified Contact Center Express 4.x user tasks
Identify process and tools available for troubleshooting Unified Contact Center Express 7.x
Identify process and tools available for monitoring system operations in Unified Contact Center Express 7.x
Identify process and tools available for patching, upgrading systems, and license additions for Unified Contact Center Express 7.x
Recommended Training
Deploying Cisco Unified Contact Center Express (UCCXD) v3.0
Courses listed are offered by Cisco Learning Partners—the only authorized source for Cisco IT training delivered exclusively by Certified Cisco Instructors. Check the Global Learning Partner Locator for a Cisco Learning Partner near you.
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